{
  "abstract": "The number of complaints received by healthcare organisations from patients and families is on an upward trajectory.1 For example, in 2023–2024, the NHS in England received 241 922 complaints,2 an increase of 5% on the previous year and 37% since 2013–2014. Moreover, while relatively few NHS patient encounters result in a formal complaint (approximately 0.4%), just 9% of patients who report poor healthcare experiences actually submit one.3",
  "authors": [
    {
      "affiliations": [
        "Department of Psychological and Behavioural Science, London School of Economics and Political Science, London, UK"
      ],
      "name": "Tom W Reader"
    }
  ],
  "title": "Learning from healthcare complaints: challenges and opportunities",
  "uid": "300a3bde-9dfc-5230-84b1-bf8a70a45825"
}