{
  "abstract": "Background Ethnic groups may face different patterns of presentation, barriers to access, or variations in care. Yet, patient-reported inequities in UK emergency injury care remain under-explored. Understanding beliefs and experiences is essential to inform equitable delivery.Methods Questionnaires were distributed across four NHS sites in England. Each site included one hospital emergency department and, in three areas, a corresponding regional ambulance service. 624 analysable responses were received (30.3% response rate), comprising 324 white British (WB; 67 years [IQR 44-81], 175 female) and 300 ethnic-minority (EM; 58 years [IQR 42-79], 171 female) participants. Sampling aimed to balance WB and EM groups across services; lower response from EM participants identified via ambulance services was offset by additional recruitment through corresponding hospitals.Results Awareness of NHS emergency services – NHS 111, minor injury units, 999, and A&E – exceeded 84% in both groups (p > 0.05). No statistically significant differences were observed in mean satisfaction ratings for ambulance staff (4.2 vs 4.1; p > 0.05) or emergency-department staff (4.1 vs 4.0; p > 0.05). Perceptions of clarity, reassurance, pain relief, waiting information, and overall treatment quality were similarly consistent (p > 0.05). Differences emerged at the points of registration and discharge: WB participants were 11% more likely to need help explaining their problem to emergency-department reception staff (95% CI 4%-18%), and 14% more likely to be admitted than sent home (95% CI 6%-22%).Conclusion Findings suggest broadly equitable clinical care across ethnic groups once contact is made with NHS emergency services. While disparities were observed at registration and discharge, these may reflect variation in recruited groups rather than ethnicity itself. No consistent patterns emerged to suggest differences in care experience between ethnic groups. Further work will link these self-reported data with routine records to explore potential effects on outcomes.",
  "authors": [
    {
      "affiliations": [
        "Swansea University Medical School, Swansea University, Swansea, UK"
      ],
      "name": "T Alexander Swain"
    },
    {
      "affiliations": [
        "Swansea University Medical School, Swansea University, Swansea, UK"
      ],
      "name": "Ashrafunnesa Khanom"
    },
    {
      "affiliations": [
        "Swansea University Medical School, Swansea University, Swansea, UK"
      ],
      "name": "Helen A Snooks"
    },
    {
      "affiliations": [
        "Swansea University Medical School, Swansea University, Swansea, UK"
      ],
      "name": "on behalf of the BE SURE Research Management Group"
    }
  ],
  "title": "EP09 Differences in patient-reported experiences of emergency injury care by ethnicity in England: a cross-sectional Survey",
  "uid": "70555fac-d475-5a8d-97e6-8a3b3c4d4d0d"
}