{
  "abstract": "Background and Importance The preparation of injectable chemotherapy drugs, although crucial to treatment safety, often remains poorly understood by patients. To improve transparency and promote the role of hospital pharmacists, an information leaflet describing the activities of the Unit for Preparation and Clinical pharmacy in Onco-Haematology (UPCO) was distributed in 2021.A first patient survey conducted in 2022 revealed high satisfaction but limited awareness of the pharmacy’s contribution to the chemotherapy process. This highlighted the need for enhanced patient education.Aim and Objectives The aim of this work was to evaluate the impact of two new communication tools –an updated leaflet and a short educational film 1 explaining the chemotherapy preparation process from prescription to administration –on patients’ understanding and satisfaction, compared with the 2022 survey.Material and Methods In 2025, a cross-sectional survey was conducted among outpatients receiving injectable chemotherapy in four day-hospital departments (medical oncology, haematology, neuro-oncology, and hepato-gastroenterology).Patients were invited to read the updated leaflet and watch the educational film before completing a questionnaire administered by the pharmaceutical team.The survey assessed knowledge of the chemotherapy preparation process, perceived adequacy of the information received, satisfaction with the new communication tools, and overall satisfaction rated on a 1–10 scale. Responses were collected using a 4-point satisfaction scale (1 = very dissatisfied; 4 = very satisfied) or yes/no questions and were compared with data from the 2022 survey.Results Ninety-four patients participated in 2025 compared with 93 in 2022. Mean overall satisfaction remained high (9.1/10 vs 8.9, p=0.88). Over 90% of respondents were satisfied with both the chemotherapy process and the information provided. The proportion of patients who considered the information sufficient significantly increased from 55% in 2022 to 86% in 2025 (p<0.001) following the introduction of the video and updated leaflet.Conclusion and Relevance Patient satisfaction with chemotherapy management and the information provided by the UPCO team remains consistently high. The introduction of dedicated communication tools significantly improved patients’ understanding of the hospital pharmacy’s role in the chemotherapy preparation process. These results underline the relevance of pharmacist-led educational initiatives to strengthen patient engagement, transparency, and trust in cancer care.References and/or Acknowledgements 1. https://www.youtube.com/watch?v=lk63LHje0pYConflict of Interest No conflict of interest",
  "authors": [
    {
      "affiliations": [
        "Pitié-Salpêtrière University Hospital – AP-HP, Pharmacy, Paris, France"
      ],
      "name": "J Convert"
    },
    {
      "affiliations": [
        "Pitié-Salpêtrière University Hospital – AP-HP, Pharmacy, Paris, France"
      ],
      "name": "S Soetaert"
    },
    {
      "affiliations": [
        "Pitié-Salpêtrière University Hospital – AP-HP, Pharmacy, Paris, France"
      ],
      "name": "A Nabati"
    },
    {
      "affiliations": [
        "Pitié-Salpêtrière University Hospital – AP-HP, Pharmacy, Paris, France"
      ],
      "name": "L Hassani"
    },
    {
      "affiliations": [
        "Pitié-Salpêtrière University Hospital – AP-HP, Pharmacy, Paris, France"
      ],
      "name": "C Galon"
    },
    {
      "affiliations": [
        "Pitié-Salpêtrière University Hospital – AP-HP, Pharmacy, Paris, France"
      ],
      "name": "J Feld"
    },
    {
      "affiliations": [
        "Pitié-Salpêtrière University Hospital – AP-HP, Pharmacy, Paris, France"
      ],
      "name": "C Barboteau"
    },
    {
      "affiliations": [
        "Pitié-Salpêtrière University Hospital – AP-HP, Pharmacy, Paris, France"
      ],
      "name": "D Combeau"
    },
    {
      "affiliations": [
        "Pitié-Salpêtrière University Hospital – AP-HP, Pharmacy, Paris, France"
      ],
      "name": "M Antignac"
    },
    {
      "affiliations": [
        "Pitié-Salpêtrière University Hospital – AP-HP, Pharmacy, Paris, France"
      ],
      "name": "A Desnoyer"
    }
  ],
  "title": "3PC-032 Promoting the role of hospital pharmacists in cancer care: patients’ perspectives on the chemotherapy preparation process and information tools",
  "uid": "2fc47045-709d-5e66-93b3-79b83398fdf1"
}