{
  "abstract": "Background and Importance Effective communication is a key competency of clinical pharmacists (CPs), contributing to patient safety, adherence, and interdisciplinary collaboration. However, in Vietnam, professional communication skills (PCS) have not been formally integrated into pharmacy curricula or continuous education programs, and national data on current competencies are lacking.Aim and Objectives To describe the current status of PCS among CPs in Vietnam and identify communication skills training needs as a basis for developing standardised communication training modules.Material and Methods A multicentre cross-sectional survey was conducted from July to August 2025. An anonymous online questionnaire (Microsoft Forms) was performed to collect information of demographics, self-assessment of PCS with patients and healthcare professionals, previous training experience, and training needs.Results A total of 355 clinical pharmacists from 63 provinces, representing public and private hospitals at all levels, participated. Among of them, 74.4% were female and 25.6% male; 36.1% worked full-time as CPs, 63.9% had additional responsibilities. More than 66% are older than 30 years old. Most participants (60%) had less than 5 years of experience. Overall, 96% of the respondents recognised PCS as essential to patient care. More than 40% of CPs reported low satisfaction with their communication skills toward patients, mostly in tense situations or sensitive scenarios. This figure toward physicians and nurses was lower, at 31% and 17%, respectively. Only 48% had ever received formal PCS training. The respondents also claimed that 31% of them should identify communication barriers better. 90.3% expressed strong interest in further training and education in communication skills, focusing on scenario-based simulation.Conclusion and Relevance This first nationwide study highlights that Vietnamese CPs value communication yet demonstrate variability and unmet training needs. The results underscore the urgency of developing a standardised, practice-based PCS training program integrating simulation and feedback to enhance clinical effectiveness and patient safety.References and/or Acknowledgements 1. https://www.jbclinpharm.org/articles/enhancing-patient-safety-through-effective-pharmacistpatient-communication-13075.html2. https://cdyduocsaigon.edu.vn/ky-nang-giao-tiep-cua-duoc-si-voi-benh-nhan/3. https://www.pharmacytimes.com/view/communication-skills-are-crucial-for-patient-safety?utm_source=www.pharmacytimes.com&utm_medium=viewNextConflict of Interest No conflict of interest",
  "authors": [
    {
      "affiliations": [
        "Vinmec Healthcare System, Pharmacy, Ha Noi, Vietnam",
        "Vin University, Health Science, Hanoi, Vietnam"
      ],
      "name": "QL Phan"
    },
    {
      "affiliations": [
        "Vinmec Healthcare System, Pharmacy, Ha Noi, Vietnam"
      ],
      "name": "TTN Nguyen"
    },
    {
      "affiliations": [
        "Vinmec Healthcare System, Pharmacy, Ha Noi, Vietnam",
        "Vin University, Health Science, Hanoi, Vietnam"
      ],
      "name": "LT Nguyen"
    },
    {
      "affiliations": [
        "Hanoi University of Pharmacy, Clinical Pharmacy, Ha Noi, Vietnam"
      ],
      "name": "TLH Nguyen"
    },
    {
      "affiliations": [
        "Hanoi University of Pharmacy, Clinical Pharmacy, Hanoi, Vietnam"
      ],
      "name": "TXP Dong"
    }
  ],
  "title": "6ER-039 Professional communication skills of clinical pharmacists in Vietnam: current status and training need",
  "uid": "222e355c-2796-570e-90d8-9afb278c43d6"
}