{
  "abstract": "Background The need to enhance facilitators’ confidence and capabilities in the dissemination of RealTalk (Worthington, Pino, Harris-Christensen. Building knowledge and capabilities: Grounding new developments of RealTalk on user evaluation. Loughborough University; 2024) was shown to help bridge insight from the direct evidence base into real life healthcare communication skills training. The accompanied pedagogic approach for naming, labelling and passing on the nuance and tacit skills for navigating effective tender conversations has been groundbreaking in communication skills training. RealTalk is free to use for registered healthcare facilitators (Real Talk. RealTalk training and resources. 2025 [internet]).Aim To analyse qualitative and quantitative data from pre and post evaluation of mandatory introductory workshops for RealTalk users across multiple sectors to explore if confidence is enhanced to contribute to facilitator growth. Impact measured with a modified evaluation tool (Whittaker, Parry, Bird, et al. BMJ Support Palliat Care. 2018;8(4):439-446).Method Evaluation pre and post-delivery of online 3.5 hour duration interactive workshops, attended by national and international delegates who are registered users to facilitate communication skills. The experiential design (Norman, Lotrecchiano. J Clin Transl Sci. 2021;5(1):e173) of the workshops is based on direct evidence from conversation analysis and fosters psychological safety and cue-based principles.Results Data is from six workshops delivered between April 2024 and May 2025.Direct evidence enhanced the authenticity and impact on learning from deeper engagement with the resources.Extensive multiprofessional roles of facilitators.100% of attendees had needs met.96% confidence increase, knowledgeable facilitators, teaching non-judgement perspective and experimental learning rated high, along with the labelling of skills and being curious.100% would recommend this workshop.Requests to develop community of practice for RealTalk users.Conclusion These outcomes demonstrate the value of facilitator training (Parry, Pino, Harris-Christensen. RealTalk resources for clinical trainers: Embedding naturalistic recordings and conversation analytic evidence into existing practice in communication training. In Interventions in health care interaction. Springer International Publishing; 2024), embedding the groundbreaking theory into clinical practice, alongside the ethical responsibility of the users. Findings are being used to inform action plans for future initiatives, including developing a community of practice, refresher workshops and importantly extending the benefits of increasing confidence to greater number of healthcare professionals engaged in important and tender conversations with patients and carers.Original Research Funder National Institute for Health Research.",
  "authors": [
    {
      "affiliations": [
        "Treetops Hospice Trust, Derby, UK"
      ],
      "name": "Sharan Harris-Christensen"
    },
    {
      "affiliations": [
        "Treetops Hospice Trust, Derby, UK"
      ],
      "name": "Alison Hembrow"
    },
    {
      "affiliations": [
        "Treetops Hospice Trust, Derby, UK"
      ],
      "name": "Wendy Spencer"
    },
    {
      "affiliations": [
        "Loughborough University, Loughborough, UK"
      ],
      "name": "Marco Pino"
    }
  ],
  "title": "O-16 Building facilitator development: enhancing confidence and capabilities in communication skills education using RealTalk conversation analysis evidence resources",
  "uid": "fb0324e3-a667-57e9-9bb8-415a2ae2a727"
}