{
  "abstract": "Background Palliative care is an emotionally burdensome specialism, with compassion fatigue and burnout being well documented undesirable outcomes (Ho, Tan-Ho, Ngo, et al. Trials. 2019 Jul 8;20(1):406; Chun, Kim, Kang. Prog Palliat Care. 2023; 31(1):37-44). The sustained exposure to death and dying is taxing and emotional resilience is seen as one of the most protective factors for staff retention amid the delivery of high-quality care (Fisher, Gillanders, Ferreira. Br J Health Psychol. 2022;27(2):605-622; Pattison, Droney, Gruber. Nurs Crit Care. 2020;25(2):93-101; Yongpraderm, Inpithuk, Wongprom. BMJ Support Palliat Care. 2025 Jan 28:spcare-2024-005144).Aim To develop an emotional resilience framework, fostering a workforce capable of coping with the demands of prolonged emotionally laboursome work.Methods Inaugurate an organisation-wide framework delivering:1-2-1 wellbeing coaching.Wellbeing check-ins.Wellbeing hubs to signpost and share resources.Monthly activity days.Educational sessions regarding exercise, mindfulness, relaxation, breathing techniques, nutrition, stress management and self-care tools.Bespoke ‘Looking after you’ workshops for clinicians.Reflective practice.Line manager training (introducing wellbeing plans).Menopause programme.Personal bereavement workshops.Critically, this framework encompassed personalised interventions reflective of workforce demographics. Exit interview and absence data alongside People Forum feedback informed this framework enabling interventions to be tailored to staff needs.Results The work was a finalist for the ‘Health and Wellbeing in Workplaces Award’ hosted by the Royal Society of Public Health and is becoming a beacon for other hospices to learn from, sharing insights and providing external training. A reduction in mental health related absences since the framework’s inception has also resulted.Conclusion Emotional resilience is a critical factor that employers cannot afford to overlook if they wish to maintain a highly motivated, psychologically healthy workforce – one that is capable of meeting the complex palliative care needs of the local community. The framework implemented by this hospice has demonstrated how emotional resilience can be effectively nurtured, leading to long-lasting benefits for staff well-being and high-quality palliative care.",
  "authors": [
    {
      "affiliations": [
        "The Myton Hospices, Coventry, UK"
      ],
      "name": "Elizabeth Jenkins"
    },
    {
      "affiliations": [
        "The Myton Hospices, Coventry, UK"
      ],
      "name": "Emily Young"
    },
    {
      "affiliations": [
        "The Myton Hospices, Coventry, UK"
      ],
      "name": "Nicky Baker"
    }
  ],
  "title": "P-218 Emotional resilience in the hospice workforce: a tailored and inclusive framework to support staff wellbeing and professional sustainability",
  "uid": "59b354e8-2a2a-54fd-948d-28b6df5dfa8a"
}