{
  "abstract": "NHS 111 Wales is a free, 24/7 telephone service that offers urgent healthcare advice, assessment and referrals, delivered by trained call handlers and clinicians from the Welsh Ambulance Services National Health Service (NHS) Trust (WAST). 1 Its digital counterpart, NHS 111 Wales online, provides trusted health advice, symptom checkers, service directories and well-being tools to over 5 million users annually.2 3 The importance of accessible digital health tools to support appropriate care decisions is emphasised in Welsh Government strategies4 5 and aligns with broader UK policy.6",
  "authors": [
    {
      "affiliations": [
        "Welsh Ambulance Services NHS Trust, Cwmbran, Wales, UK"
      ],
      "name": "Mike Brady"
    },
    {
      "affiliations": [
        "Welsh Ambulance Services NHS Trust, Cwmbran, Wales, UK"
      ],
      "name": "Aasha Elizabeth Cowey"
    },
    {
      "affiliations": [
        "Welsh Ambulance Services NHS Trust, Cwmbran, Wales, UK"
      ],
      "name": "Sarah Botterill"
    },
    {
      "affiliations": [
        "Druid AI, Bucharest, Bucharest, Romania"
      ],
      "name": "Stefanita Stoica"
    },
    {
      "affiliations": [
        "Welsh Ambulance Services NHS Trust, Cwmbran, Wales, UK"
      ],
      "name": "Emily Baker"
    },
    {
      "affiliations": [
        "Welsh Ambulance Services NHS Trust, Cwmbran, Wales, UK"
      ],
      "name": "Rebecca Malin"
    }
  ],
  "title": "Piloting conversational AI in digital urgent care: implementation and insights from NHS 111 Wales online",
  "uid": "83e750c6-5aea-5ffc-ba13-2d886c3efda5"
}