{
  "abstract": "Rayner and colleagues powerfully capture a truth that many patients know intimately—NHS communication failures erode trust.1 Their finding that 38% of patients receive incomprehensible information resonates with our experience of outpatient clinic letters, where this crisis plays out most personally.",
  "authors": [
    {
      "affiliations": [
        "University of Birmingham Medical School, Birmingham B15 2TT, UK"
      ],
      "name": "Rocco Sheldon"
    },
    {
      "affiliations": [
        "University Hospitals Birmingham NHS Foundation Trust, Birmingham, UK"
      ],
      "name": "Yimeng Zhang"
    },
    {
      "affiliations": [
        "University Hospitals Birmingham NHS Foundation Trust, Birmingham, UK"
      ],
      "name": "Jyoti Baharani"
    }
  ],
  "title": "Poor communication with patients: excluding people from their own healthcare conversations",
  "uid": "edf27a02-5eae-547f-bd60-926944328ce1"
}